Thanks for purchasing our products at operated by Ulu Adventure Ltd.


In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

You must notify us of your return by email to:

Returns are shipped at the expense of the returnee to: –

FAO: Ulu Adventure Ltd. 3PLWOW Unit 5, A, Benton Square Industrial Estate, Wesley Dr, Newcastle upon Tyne NE12 9UP


We check all of our products that are due to be sent around the world to ensure they are in perfect condition before they leave our fulfilment centre. Sometimes things do go wrong and we will always do our best to rectify any issues as quickly as possible. Please email us on before returning any products as some issues may be able to be resolved without incurring postage costs.

Once returned to us one of our engineers will examine and diagnose the fault. If the product is found to be at fault we will offer a repair or replacement and refund the postage of the return to you.

If anything is unclear or you have more questions feel free to contact us by email: