Thanks for purchasing our products at operated by Ulu Adventure Ltd.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

You must notify us of your return by email to:

Returns are shipped at the expense of the returnee to: –

FAO: Ulu Adventure Ltd. 3PLWOW Unit 1,Cumberland House, Cumberland Road, North Shields, NE29 8RD

If anything is unclear or you have more questions feel free to contact us.